Not Happy with VW at the Moment

ok, so as some of if not all of you know my car is in the shop, it came down ill while in NH and started making a loud clanking noise.

I have 1500 or so miles left on my warranty, and VW does not want to fix the car under warranty because they say that it is my fault, the suspect that the damage is due to the engine running too hot, and improper oil being used, and not being changed often enough.

Now, I am a smart person, I am pretty handy, and on top of it all, I tend to be a tad frugal with my money – why should I pay someone else to do what I can do myself, right?

So, I do my own oil changes, and simple things like fuel filter, air filters, etc etc – no problem right?

I was instructed by the dealer I got my car from that I had to use a specific oil for my oil changes – Castrol Syntec(synthetic) 5W-40. Ok, no problem!

So I got the right oil and have been doing my oil changes. I even showed the quart to the mechanic and he looked at it and said, “Well, that is not the exact same stuff that we use, but it is the full synthetic, and the right type, so you should be ok”

OK, no problem right? WRONG

They want to deny my warranty because it was the wrong oil.

BUT it gets better!!!

On top of that…. they also want proof of the oil changes. They want the reciepts for oil changes at a dealer, or the jiffy lube, or the receipts for the oil and filter at someplace like AutoZone.

What? Who keeps a receipt for $30 spent at AutoZone to buy oil? I pay cash and the recipet never makes it to my car.

I was diligent about this car, I changed my oil every 3000-4000 miles, pretty damn good for me considering I usually would do it every 7000-8000 in my other cars before.

So I said that to the guy, and he tells me that in my owners manual it tells me that I need to keep documented receipts for anything like this in order for my warranty to be valid.


My car had no owners manual! I was not given one by the dealer when I bought the car!

I specifically asked if there was anything special in it, and the only thing they told me was the oil, make sure you buy the right oil and use the right oil.

yeah, VW owes me, even if my lack of using the right oil, or not having receipts for things, Why? cuz their agents – aka sales person and service person – verbally told me what I needed to know, and they left out those things.

Yeah, I will throw them under the bus if I have to, I do not care how loyal I have been to Paul Clark Ford and Volkswagon, they deserve no loyalty at this point, for these things right here, as well as what they did to Tom after his years of service.

if worse comes to worse I will sell this car I love and never go back to VW again, if they want a loyal customer, then they need to be honorable about their part of the deal.

this will be updated……

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